FAQ Links
Onboard Life
- Can I Use My Own Cell Phone On Board?
- What Are The Benefits of Booking Onboard?
- Can I Send And Receive Mail, And Make Phone Calls?
- Is Internet Access Available?
- What Laundry Services Are Available?
- What Are My Dining Options?
- Do I Need To Make Dining Reservations?
- What Fitness Options Are On Board?
- What Medical Services Are Available At Sea?
- Will Religious Services Be Offered?
- What is the Visitor Policy?
- What Voltage is Used Onboard?
- Is Smoking Allowed?
- What is The Retreat?
Accessible Cruising
- Seabourn: Committed to Serving Everyone
- Who Do I Contact For More Information Regarding Accessible Cruising?
- Do You Have Wheelchair-Accessible Suites?
- Can I Use My Personal Mobility Equipment On Board?
- What Are My Ship Transfer Options?
- Is Wheelchair Assistance And Transportation Available Shoreside?
- Are Service Animals Permitted On Board?
- What Options Are Available For Guests Who Are Blind Or Have Low Vision?
- What Options Are Available For Guests Who Are Deaf Or Hard Of Hearing?
- What About Cruising For Children With Special Needs?
- What If I Have Food Allergies?
- Can I Receive Oxygen Deliveries On Board?
- How Do I Know What Routes Are Accessible On Board?
- Seabourn Website Accessibility
Seabourn Club
Overview
- What is the new Seabourn Club?
- How do guests earn Seabourn Club Points and what are the membership levels?
- What are the details for earning additional Seabourn Club Points?
- How do guests earn a complimentary cruise?
- How do guests earn other Milestone Awards?
- Who is eligible to earn Sailed Days, Redeemable Sailed Days and Seabourn Club Points?
- Will Sailed Days, Redeemable Sailed Days and Seabourn Club Points expire?
- What happens to Sailed Days and Redeemable Sailed Days from the past?
- Can a guest give or share benefits with other guests?
- Will guests receive credit or compensation for unused benefits?
- Can guests purchase or transfer Sailed Days, Redeemable Sailed Days or Seabourn Club Points?
- Are any onboard purchases excluded from earning additional Seabourn Club Points?
- If two guests of different Membership levels share a suite, does each guest receive separate benefits?
- If a guest becomes eligible for a higher Membership level while on board, when can they take advantage of the additional benefits?
- If guests are booked on back to back cruises, how should they select their benefits?
- If a guest pays the cruise fare and onboard charges for multiple suites, can they designate that all Sailed Days, Redeemable Sailed Days and Seabourn Club Points be applied to their account?
- If a guest cancels a cruise within the 100% cancellation fee period, will they receive Sailed Days, Redeemable Sailed Days or Seabourn Club Points?
- If guests have to disembark early for medical reasons or any other reason, will they still receive credit for the full length of the cruise?
- If a guest is approved for early disembarkation or late embarkation will they still receive credit for the full length of the cruise?
- How quickly will a guest’s Club account be updated after a cruise?
- Are there any differences in the benefits for guests who live outside the United States?
- Where are the complete Seabourn Club terms and conditions?
Onboard Benefits
- How can guests receive the shore excursion savings benefit?
- How do guests receive the savings on premium wines and spirits?
- If a guest selects the Internet package benefit, and once on board a longer Internet package is purchased, how is the benefit applied?
- What is the Seabourn Club Signature Massage? How does a guest reserve a treatment?
- How does a guest receive the day pass for the Serene Area in the Spa at Seabourn?
- What is included in the complimentary laundry and pressing benefit?
- What are the special Seabourn Club events on board?
- How do guests receive an extra 5% Onboard Booking Savings?
- How does a guest receive the $100 voucher for the Spa at Seabourn?
- How does a guest receive the upgraded Welcome Aboard Champagne?
- How do I book my complimentary transfers?
- How do I receive my 150% or 175% single supplement?
At Home Benefits
- When will guests receive Club membership luggage tags?
- How do guests receive the savings on Personal Valet luggage shipping service?
- How do guests receive a subscription award for Condé Nast Traveler or Travel + Leisure?
- What is the Seabourn Advisory Board?
- When will a guest receive advance communication?
- How does a guest subscribe to the Seabourn Club Herald?