Frequently asked questions

The Yachts of Seabourn offer an onboard GSM mobile phone network that allows guests to send and receive calls on their own compatible mobile phones and phone numbers while the ship is at sea.
The link below will give you additional information on the cellular network on board our yachts. This service is provided by Cellular At Sea. http://www.cellularatsea.com/roaming.htm .

Every country has its own entry requirements, and guests must assume personal responsibility for having the necessary documents when boarding. The following items may be needed:

Proof of Citizenship/Passports
Effective January 2008, valid and current passports are required for all nationalities on all cruises, including US citizens wishing to enter the United States. Entry or re-entry to the United States will not be permitted with a United States issued certified birth certificate, naturalization document or expired United States passport. Make sure your passport is valid at least six months beyond your expected date of return and has blank pages for visas or authority stamps.

Visas
You may be required to obtain visas from the consulates of multiple countries on your itinerary. To assist you in complying, we will send you a visa application package from a reputable visa service agency. You will receive this package with your preliminary cruise documents, approximately three months before departure. Failure to obtain the necessary visas may result in serious delays and additional charges during embarkation, or in denied boarding.

Vaccination/Immunization
Requirements vary considerably, depending on the area of the world visited and are subject to change at any time. We suggest that guests traveling outside of their country of residence consider immunization against Hepatitis A, Typhoid, Polio, Diphtheria and Tetanus. An international certificate, approved by the World Health Organization, is the best medium for verification that inoculations and vaccinations have been satisfactorily performed, and is accepted by health officials at all ports of call. We strongly recommend that guests contact their personal physician, the Department of Public Health or the Centers for Disease Control to obtain expert medical immunization recommendations for their intended itinerary and travel plans and to specifically address Malaria and Yellow Fever requirements in time to receive any necessary vaccinations/immunizations and for them to take effect

Attire for Evening
One of the great pleasures of cruising aboard Seabourn is the glamour of evenings at sea. Guests appreciate the contrast between the special atmosphere of Black Tie Optional evenings, which generally occur one night during a one-week cruise and two to three nights, depending on the itinerary, on a two-week cruise, and the more informal ambiance that prevails on other evenings. Please note that Black Tie Optional evenings will not be offered on any 7-day Caribbean cruises except for our Christmas and New Year’s holiday cruises. The itinerary in your preliminary document packet will inform you of the number of Black Tie Optional evenings to expect during your voyage. Each day in the ship’s program, a dress advisory designates appropriate attire for The Restaurant after 6:00 pm. It will be specified as one of the following:

Black Tie Optional: Tuxedo (alternatively a dark suit) for men, evening gown or other formal attire for women. On these evenings, our alternative dining venues (Restaurant 2, The Colonnade and Patio Grill) will welcome guests in elegant casual attire as described below.

Elegant Casual: Slacks with a jacket over a sweater or shirt for men. Dress, skirt or pants with a sweater or blouse for women.

Casual: Slacks and a sweater or shirt for men; sundress, skirt or slacks with a sweater or blouse for women.

Attire for Daytime
Casual attire, including Bermuda style or walking shorts, is welcome in the Restaurant, The Colonnade and Veranda Café during breakfast and lunch.
Swimsuits, brief shorts, cover-ups and exercise attire should be reserved for poolside, on deck or in the spa and fitness center.

Attire on Shore
When planning your cruise wardrobe for any climate, layering your clothes will work best. For tropical cruises, bring light, loose-fitting garments that can be paired with a lightweight jacket or sweater. For cooler seasons or climates, pack extra layers of warmer garments such as a light topcoat and some sweaters.

When dressing to go ashore, it is helpful to be aware of the customs of the countries you are visiting. In some ports men and women should not wear shorts. Many cultures prefer that women wear dresses or skirts when visiting shrines, churches and temples. If your cruise takes you to Monte Carlo, casino dress codes require a jacket and tie for men. Once you are on board, Seabourn's well-versed staff members offer informative talks on local customs. Additional hints can be found in the Shore Excursion Information Booklet that you will receive with your cruise documentation.

You can bring as many bags as you want aboard ship, but airlines do have limitations. To protect your luggage, please be sure to mark each bag with the owner’s name, name of ship, sailing date and suite number. Seabourn Cruise Line’s responsibility in regard to baggage is covered by the passage contract. Our optional travel insurance program includes baggage protection up to $2,000 per guest. Full details of the coverage will accompany your preliminary cruise documents.

You will find a full range of complimentary amenities in your suite, including a stocked mini-bar, fresh fruit and flowers, stationery, shampoo, conditioner, designer soap and lotion.

U.S. and European style electrical sockets are available in all suites. If you have any questions about the appropriate place to plug in shavers, hair dryers, etc., please ask your suite attendant.

If you require a special diet or if you need to have special food items available aboard ship, please notify the Special Services department at least one month before sailing. Special Dietary requests such as salt-free or vegetarian foods, should be reconfirmed with the maitre d’hotel.

As satisfying as the most extraordinary dining experiences ashore, the restaurants aboard all Seabourn yachts feature an elegant open seating arrangement for breakfast, lunch and dinner. At lunch and dinner, enjoy complimentary wines from California, France, Chile or Italy that are selected to enhance the menus of the day. The wine steward will provide a list of premium vintages that are also available at an additional charge.

Reservations are not required for dining in The Restaurant. Dining reservations are suggested for Restaurant 2 aboard all yachts and The Colonnade and Patio Grill aboard Seabourn Odyssey and Sojourn.

Complimentary room service is available 24-hours a day. Course-by-course dining is also available in your suite during dinner hours from The Restaurant menu.

Tipping is neither required nor expected.

All suites are equipped with a refrigerator and bar stocked with guests’ preferences, personalized stationery, flat-screen television and DVD player, three channels of closed circuit radio, direct dial telephone, bathrobes, slippers, hair dryer, umbrella, clock, thermometer, a World Atlas and a book of short stories.
Seabourn Pride, Spirit and Legend also include Bose Wave CD Stereo system.
Seabourn Odyssey and Sojourn suites include an interactive flat-screen television with music and movies on demand along with an iPod docking station.

The Spa at Seabourn offers complete health and beauty services including massage, aromatherapy, facial, manicure, pedicure, hairstyling, steam rooms, sauna, a fully-equipped gymnasium and optional services of a personal trainer.

On Seabourn Odyssey and Sojourn, The Spa at Seabourn offers guests the option of reserving one of our expansive 750-square foot Spa Villas for two to four hours of indulgence in serene and sumptuous surroundings. Seabourn’s skilled spa staff will provide guests with their preferred combination of rituals, as they relax in an airy, palatial private retreat encompassing separate seating and dining areas, an indoor double bed lounger, two treatment beds, an oversized bathtub and separate shower, as well as a private wraparound terrace with sun loungers in the open air.

Laundry and Dry Cleaning: Full laundry, dry cleaning and pressing services are available. Suite attendants take care of pick-up and delivery. Same-day service is available at extra charge if requested by 9am. A complimentary launderette with washers, dryers, laundry soap and ironing facilities is located on Deck 4 port side aboard Seabourn Pride, Spirit and Legend and Deck 5 midship aboard Seabourn Odyssey and Sojourn.

Library: An excellent selection of books, magazines and newspapers as available may be borrowed from the onboard library. In addition, a wide variety of music CDs and unabridged books on CD are available for your enjoyment on board Seabourn Pride, Spirit and Legend. On Seabourn Odyssey and Sojourn, the Interactive Television System in all guest suites provides guests with a variety of movie and music options on demand.

Computer Center:
Aboard Seabourn Pride, Spirit and Legend, personal computers and printers are available in the Computer Center located near the main show lounge. Aboard Seabourn Odyssey and Sojourn, the Computer Center is located within Seabourn Square, our innovative lounge which also includes the Library and Coffee Bar. All computers are equipped with Microsoft Office software and internet browsers with email capability. In addition, all suites and most public areas are wired for Wi-Fi internet access for use of your Wi-Fi enabled laptop computer.

The ship’s small but modern basic medical facilities, staffed by a doctor and nurse, are located on Deck 3. These facilities are equipped to provide medical care for illness or accidents that may arise during the cruise. They are not intended to provide ongoing medical treatment for pre-existing conditions. If you anticipate a need for medical services aboard ship, your special requirements must be cleared in writing with Seabourn Cruise Line. Because we are either at sea or in ports where availability of medical facilities and pharmaceutical products may be limited, we suggest you bring adequate supplies of prescription medications and other health related items.

For security reasons, we do not suggest that you receive mail or packages while cruising with us. If a guest receives mail or a package, the guest will be asked to open it in a secure area ashore. Once opened, it will be inspected by security staff, who will retain it for delivery on board. Direct dial telephone service is available from your suite. Email can be accessed from the computers in the Computer Center or through a Wi-Fi enabled laptop while on board. Facsimiles can be sent from on board by contacting the Purser’s Office.
The link below will give you additional information on the cellular network on board our yachts. This service is provided by Cellular At Sea. http://www.cellularatsea.com/roaming.htm .

Although almost all services aboard our yachts are included in your cruise fare, charges may be made to your on-board account for beverages and other personal items. Please present one of your major credit cards, and sign a charge slip at embarkation. This will relieve you from settling your account at the Purser’s Office at the end of your cruise. Instead, a detailed statement will be delivered to your suite and processed automatically at the end of the voyage. Guests may use Visa, MasterCard, Diners Club, American Express, JCB or Discover. Accounts may be settled with cash, traveler’s checks or major credit card. If you do not wish to sign your charge slip at embarkation, you will be required to contact the Guest Services department to arrange the transfer of funds to one of our offices in the form of a check, credit card payment or wire transfer at least 15 days prior to embarkation. This sum will then be available for you on-board. Items and services that can be charged to your on-board account include:

• • Dry cleaning, laundry and valet service
  • Beauty salon, massage and other spa treatments
  • Satellite, radio-telephone calls, e-mail, telegrams and faxes
  • Shore excursions and travel arrangements
  • Medical consultation and medication
  • Miscellaneous hotel and dining room charges, such as those for entertaining guests
  • Photographs
  • Gift Shop purchases

Pets are not permitted on-board, however, service animals are permitted on board ships if prior arrangements have been made at time of booking.

Nondenominational Christian services are conducted on Sundays while the ship is at sea. During cruises that coincide with a certain religious holiday, ecumenical clergy will be aboard to conduct services.

There is a private safe in each suite for your convenience.

Where conditions and local government authorities permit, Watersport Marina Facilites are available on all of our yachts and include an Enclosed Steel Mesh Pool, allowing guests to swim in the ocean, Sail boating, Windsurfing, Pedal Boating, Water Skiing, Kayaking and banana boat rides.

Seabourn has limited facilities for guests in wheelchairs or for those with significant health problems. For safety reasons, guests in wheelchairs cannot be carried up staircases or gangways, nor on launches when the ship is at anchor. Upon notification by a guest with a disability, Seabourn Reservations can assist in providing any relevant information pertaining to accessibility on board the vessels.

Prices do not include gratuities for local shore excursion guides, drivers, and related service staff. Independent, subcontracted ground operator companies employ all ground staff and these entities do not participate in Seabourn Cruises' on board "no tipping" practice. Tipping of guides, drivers and other independent ground staff is at the individual guest's discretion, anticipated and appreciated.

Prices do not include gratuities for local shore excursion guides, drivers, and related service staff. Independent, subcontracted ground operator companies employ all ground staff and these entities do not participate in Seabourn Cruises' on board "no tipping" practice. Tipping of guides, drivers and other independent ground staff is at the individual guest's discretion, anticipated and appreciated.

Yes. In our Computer Center on Seabourn Pride, Spirit and Legend you may browse the internet or send and receive e-mail in this 24-hour facility. On Seabourn Odyssey, our computers are available in Seabourn Square. Wi-Fi access is also available from suites and most public rooms.

For the comfort and convenience of all guests, we ask guests to refrain from smoking:

• In all dining venues (inside and outside)
• In the Show Lounge/The Grand Salon, The Club and the Casino
• On the port side (left side facing forward) of the Observation Lounge
• In the ship's elevators, corridors and lobbies including Reception/Seabourn Square
• In The Spa at Seabourn, the surrounding deck and Spa Terrace
• On Seabourn Odyssey and Seabourn Sojourn, in addition to the above: Deck 11 including The Retreat, Sun Terrace and all of Deck 8 including the Patio Bar, Patio Grill and pool area
• Pipe and cigar smoking is permitted only outside on deck
• If you have doubts about any area, your onboard staff will be pleased to direct you to smoking or non-smoking areas.

For reasons of security, Seabourn Cruise Line maintains a policy against guests having visitors on board in ports of call. However, in very limited circumstances, exceptions may be allowed. Such exceptions may be requested from Guest Relations in our Miami office and may be granted only according to the following guidelines:

• Requests must be received by Guest Relations a minimum of one week prior to the cruise departure date.
• Regrettably, we cannot allow Bon Voyage parties. Visitors cannot be welcomed during days when the ship is embarking or disembarking guests, i.e. on the first or last day of the voyage, nor on days when the ship is at anchor.
• Visitors will be limited in number and frequency during the cruise, as well as by safety standards and port regulations beyond our control.
• Even when permission has been granted, the ship's Master retains the right to rescind permission at any time should safety or security concerns dictate.

The gym on each Seabourn yacht is well-equipped for maintaining a complete fitness regime.
*Variety of strength equipment
*Weights
*Variety of Cardio Equipment
*Variety of Fitness classes